FAQ
General
Why buy fertilizer products online?
Our customers shop at CybeleLabs.com for convenience. We offer quick shipping on orders across Canada.
What methods of payment do you accept?
You can use the following payment methods on CybeleLabs.com: Visa/Visa debit, MasterCard, American Express, Visa Checkout, Interac Online, PayPal, Google Pay and Apple Pay.
Can I trust CybeleLabs.com?
At Cybele Labs, we secure all of your private information using strong encryption technology, and your information is always transferred using secure lines. We never sell or give your private information to anyone else.
Shipping
What shipping method do you use?
Orders are shipped using Canada Post & Fedex. CybeleLabs.com currently provides 3 shipping options for Canadian deliveries. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.
When will my order be shipped?
We strive to ship all orders in 1-2 business days. However, during high volume times such as special events and sales, orders may be delayed. You will receive a email with tracking information once the item is shipped.
Do you ship your products internationaly?
We currently only ship Hydra products within Canada. grow Accessories can be shipped worldwide for free.
How long will my order take to arrive?
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping. Once your order leaves our warehouse, the estimated delivery time is determined based on the delivery location, usually 1-5 days for Canadian customers ordering Hydra products. Grow Accessories ship directly from the manufacturer and take an estimated 15-30 days to deliver.
Returns
What is your return policy?
Put our liquid nutrients to the test! Use Hydragrow, Hydrabloom and HydraCalMag for up to 90 days risk-free. If for any reason you are not completely satisfied, return the product for a full refund. Please contact us at info@cybelelabs.com. For grow accessories, contact us immediately and we'll do our best to help you out with either a refund or replacement.
How do I make a return request?
If you would like to make a return request, please email info@cybelelabs.com with your order number and the item(s) that you would like to return. One of our friendly team members will reach out to you as soon as possible with the next steps!
Where do I send returns?
After confirmation please send your returns to Cybele Labs 265 Nativio Street Vaughan Ontario L4H4S6
Hydragrow - Hydrabloom - HydraCalmag
Guaranteed Analysis
90 Day Money Back Guarantee
Put our liquid nutrients to the test! Use our product for up to 90 days risk-free. If for any reason you are not completely satisfied, return the product for a full refund.